Orders
How long does it take to process my order?
Orders are processed within 1–3 business days (excluding weekends and U.S. holidays). During product launches, holidays, or periods of high order volume, processing times may be slightly longer. If there is a significant delay, we'll notify you by email.
Can I cancel my order?
Yes. Orders may be canceled within 1 hour of purchase, provided production has not begun. Once production has started, orders cannot be canceled, modified, or refunded due to the handmade and/or personalized nature of our products.
Can I make changes to my order after placing it?
If you need to make changes, please contact us as soon as possible. While we'll do our best to accommodate your request, we cannot guarantee changes once production has begun.
Shipping
Where do you ship?
We currently ship to the United States, U.S. Territories, and Canada.
How much does shipping cost?
Shipping costs are calculated at checkout based on your order size, shipping method, and destination.
How can I track my order?
Once your order ships, you'll receive a shipping confirmation email with a tracking number. Please allow up to 24 hours for tracking information to update.
My package says "Delivered," but I can't find it.
Please check around your property, with neighbors, or anyone in your household who may have accepted the package.
If you still can't locate it, contact the shipping carrier to file a missing package claim. Afterward, email us and we'll gladly assist where possible.
Do you offer expedited shipping?
Expedited shipping may be available during checkout depending on your location. Please note that expedited shipping affects delivery time only and does not shorten our order processing time.
Returns & Exchanges
Do you accept returns?
Because our products are handmade and made to order, all sales are final.
We only replace items that arrive damaged, defective, or if you receive the wrong item
What if my order arrives damaged?
Please contact us within 5 days of delivery.
Include:
- Your order number
- Photos of the item
- Photos of the packaging
- A short video showing the damage (recommended)
If approved, we'll send a replacement or provide store credit if a replacement is unavailable.
Personalized Products
Can I return personalized items?
No. Personalized or custom-made products cannot be returned or exchanged unless they arrive damaged, defective, or an error was made during production.
Can I request a custom design?
Yes! We love bringing ideas to life. If you're interested in a custom design, personalized gift, or special order, please choose the custom product option, that is, custom 20oz tumbler, customer glass can cup etc. Please note trademarked logos or images can’t be used and will be canceled.
Product Care
Are your drinkware items dishwasher safe?
Only our ceramic mugs are dishwasher safe.
Can I microwave my drinkware?
Only our ceramic mugs are microwave safe.
How should I care for my tumbler or glass can cup?
To help your drinkware last for years:
- Hand wash only
- Do not soak
- Avoid abrasive scrubbers
- Do not use bleach
- Dry thoroughly after washing
- Store with the lid removed to allow complete drying
Following these care instructions helps preserve the vibrant printed design.
Our Products
Are your products handmade?
Yes! Every item is individually handcrafted in our studio with care. Because each piece is handmade, slight variations in color, placement, or finish are normal and make each product unique.
Will the colors look exactly like the photos?
We make every effort to display product colors accurately. However, colors may vary slightly depending on your monitor, phone, or tablet settings.
Are your designs permanent?
Our designs are professionally applied using a high-quality sublimation process. With proper care, they are long-lasting and won't peel like vinyl decals.
Gifts
Do you offer gift wrapping?
Gift wrapping may be offered during select seasons or promotions. Availability will be noted on the product page when applicable.
Can I send my order as a gift?
Absolutely! Simply enter the recipient's shipping address during checkout. If you'd like to include a gift message, leave a note during checkout and we'll do our best to include it.
Do you sell gift cards?
Yes! Digital gift cards are available and make the perfect gift for coffee lovers, matcha enthusiasts, tea drinkers, and retro lovers.
Gift cards are non-refundable.
Restocks & New Releases
Will sold-out items be restocked?
Many of our designs return, but some seasonal and limited-edition collections may not.
To be the first to know about restocks and new releases, subscribe to our email newsletter or follow us on social media.
How often do you release new collections?
We're always creating! New designs and seasonal collections are released throughout the year.
Follow us on Instagram, TikTok, Pinterest, and join our email list so you never miss a launch.
Wholesale & Bulk Orders
Do you offer bulk or corporate orders?
Yes! We offer bulk ordering for businesses, employee gifts, client appreciation gifts, weddings, baby showers, birthdays, and other special events.
Please contact us for pricing and availability.
Do you offer wholesale opportunities?
If you're interested in carrying Keda's Craft Company products in your boutique or retail store, we'd love to hear from you.
Please contact us at support@kedascraftcompany.com to discuss wholesale opportunities.
Local Pickup
Do you offer local pickup?
At this time, we do not offer local pickup. All orders are shipped directly to the address provided during checkout.
Payments
What payment methods do you accept?
We accept major credit and debit cards and Shop Pay.
Discounts & Promotions
Can I combine discount codes?
Unless otherwise stated, only one promotional code may be used per order.
How do I hear about sales and exclusive offers?
Join our email newsletter to receive early access to new collections, exclusive discounts, product launches, and special promotions.
Contact Us
Still have questions?
We're always happy to help!
Email: support@kedascraftcompany.com
Response Time: 1-2 business days