Refund policy
This document was last updated on June 28, 2026.
Thank you for your purchase at www.kedascraftcompany.com operated by Keda’s Craft Company, LLC. Following are the terms and conditions which constitute our Return and Refund Policy.
At Keda's Craft Company, every product is handmade and/or made to order with care. Because of the nature of our products, all sales are final. We do not accept returns, refunds, or exchanges unless your order arrives damaged, defective, or you receive the wrong item due to an error on our part.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 5 days of the delivery date.
To submit a claim, please email us at support@kedascraftcompany.com with the following:
- Your order number
- Proof of purchase
- A brief description of the issue
- Clear photos of the product and its original packaging
- A short, unedited video showing the damage or defect (recommended)
Claims submitted after 5 days of delivery may not be eligible for replacement.
Once we receive your request, we will review the information provided and notify you of our decision. If your claim is approved, we will send a replacement item at no additional cost.
If the original item is unavailable or has been discontinued, you may choose one of the following:
- A replacement product of equal value
- Store credit equal to the purchase price
Order Cancellations
Orders may be canceled within 1 hour of purchase, provided production has not begun.
After the 1-hour cancellation window has passed or production has started, orders cannot be canceled, modified, or refunded.
Non-Returnable & Non-Refundable Items
The following items are not eligible for returns, refunds, or exchanges unless they arrive damaged or defective:
- Personalized or custom-made products
- Gift cards
- Digital products
- Clearance, sale, or discounted items
Handmade Products
Each item is individually handcrafted. Slight variations in color, placement, texture, or finish are part of the handmade process and make each item unique. These minor variations are not considered defects and are not grounds for a refund or replacement.
Please note that colors may appear slightly different depending on your monitor, phone, or tablet screen settings.
Shipping Policy
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order is returned due to an incorrect or incomplete shipping address provided by the customer, the customer will be responsible for any additional shipping charges required to resend the package.
Keda's Craft Company is not responsible for shipping delays caused by the shipping carrier, weather, customs, or other circumstances beyond our control.
If your tracking information shows your package as delivered but you cannot locate it, please first contact the shipping carrier. If you still need assistance, please contact us and we will do our best to help.
Shipping charges are non-refundable unless the error was caused by Keda's Craft Company.
Refunds
Approved refunds (when applicable) will be issued to the original method of payment within 5–10 business days after approval. Processing times may vary depending on your financial institution.
Changes to This Policy
Keda's Craft Company reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Any changes will be posted on this page and become effective immediately upon publication.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us:
Keda's Craft Company, LLC
P.O. Box 30235
Brooklyn, NY 11203