Politique d’expédition
This document was last updated on June 28, 2026.
Thank you for visiting and shopping at www.kedascraftcompany.com. Following are the terms and conditions that constitute our Shipping Policy.
Order Processing
Orders are processed within 1–3 business days (excluding weekends and U.S. holidays) after your order is placed.
During new product launches, holidays, sales, or periods of high order volume, processing times may be slightly longer. If there is a significant delay in processing your order, we will notify you via email or post a notice on our website.
Please note that estimated delivery dates provided by shipping carriers are estimates only and are not guaranteed.
Order Cancellations
Orders may be canceled within 1 hour of purchase, provided production has not begun.
Because many of our products are handmade and/or personalized, once production has started, orders cannot be canceled, modified, or refunded.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order is returned to us due to an incorrect or incomplete shipping address provided by the customer, the customer will be responsible for any additional shipping charges required to resend the package.
Shipping Delays
Keda's Craft Company is not responsible for shipping delays caused by the shipping carrier, weather conditions, natural disasters, customs processing, holidays, labor disruptions, or other events beyond our control.
Shipping Charges
Shipping charges are calculated at checkout and are non-refundable unless the error was caused by Keda's Craft Company.
Orders are shipped in a single shipment whenever possible. We do not ship orders in installments or split shipments unless deemed necessary by us.
Shipping Confirmation & Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
Please allow up to 24 hours for tracking information to update after receiving your shipping confirmation.
Damaged Orders
If your order arrives damaged, please contact us within 5 days of delivery by emailing support@kedascraftcompany.com.
Please include:
- Your order number
- Your name
- Shipping address
- Clear photos of the damaged item and packaging
- A short unedited video showing the damage (recommended)
After reviewing your claim, we will notify you of our decision.
If approved, we will send a replacement item at no additional cost.
If the original item is discontinued or unavailable, you may choose:
- A comparable replacement product of equal value, or
- Store credit for the purchase price of the product (excluding shipping charges and applicable taxes).
Lost or Stolen Packages
Once an order has been accepted and scanned by the shipping carrier, responsibility for delivery transfers to the carrier.
If your tracking information shows your package as delivered but you cannot locate it, please:
- Check around your property and with household members or neighbours.
- Contact the shipping carrier to file a missing package claim.
Once you receive written confirmation from the carrier regarding your claim, please forward the documentation to support@kedascraftcompany.com. While we cannot guarantee a replacement or refund for lost or stolen packages, we will gladly work with you to help resolve the issue as best as possible.
P.O. Boxes & Military Addresses
At this time, Keda's Craft Company does not ship to P.O. Boxes, APO, or FPO addresses.
Customs, Duties & Taxes
Customers are responsible for any customs duties, import taxes, tariffs, brokerage fees, or other charges imposed by their country during or after shipment.
These fees are not included in the purchase price or shipping charges.
Shipping Locations
We currently ship to:
- United States
- U.S. Territories
- Canada
We do not currently ship to any international destinations at this time.
Undeliverable Packages
If a package is returned to us as undeliverable due to an incorrect shipping address, failure to claim the package, or repeated unsuccessful delivery attempts, we will contact you.
You may choose to:
- Pay the additional shipping cost to have the package resent, or
- Receive a refund for the purchase price of the product only, less the original shipping charges and any return shipping fees charged to us by the carrier.
Returns & Refunds
Because our products are handmade and made to order, all sales are final.
We only offer replacements, store credit, or other remedies in accordance with our Return & Refund Policy for eligible damaged, defective, or incorrect items.
Please refer to our Return & Refund Policy for complete details.
Contact Us
If you have any questions regarding this Shipping Policy, please contact us via email support@kedascraftcompany.com